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The existence of this Privacy Policy is a real commitment
from Yenwo Indonesia to respect and protect any personal data or information on
site userswww.yenwoindonesia.com, its derivative sites, as well as
the Yenwo Indonesia mobile application (hereinafter referred to as the
"Site").
This Privacy Policy (along with the terms of use of the
yenwo indonesia site as stated in the Terms & Conditions and other
information listed on the Site) establishes the basis for obtaining,
collecting, processing, analyzing, displaying, sending, opening, storing,
changing, deleting and /or all forms of management related to data or
information that identifies or can be used to identify Users that Users provide
to yenwo indonesia or that yenwo indonesia collects from Users or third parties
(hereinafter referred to as "Personal Data").
By placing an order and filling in personal data, the
User declares that each User's Personal Data is true and valid data, the User
acknowledges that he has been notified and understands the provisions of this
Privacy Policy and the User gives consent to yenwo indonesia to obtain,
collect, process, analyze, display, send, open, store, modify, delete, manage
and/or use the data for the purposes stated in the Privacy Policy.
yenwo indonesia collects User Personal Data for the
purpose of processing User transactions, managing and expediting the process of
using the Site, as well as other purposes as long as permitted by applicable
laws and regulations. The User data collected is as follows:
●
Data submitted independently by the User, including but
not limited to data submitted when the User:
a. contact yenwo indonesia,
including through customer service;
b. fill out a survey sent by
Yenwo Indonesia or another party officially appointed to represent Yenwo
Indonesia;
c. use the services on the Site,
including detailed transaction data, including the type, amount and/or
description of the product or service purchased, delivery address, payment
channel used, transaction amount, transaction date and time, and other
transaction details;
d. Fill in the detailed data
regarding the delivery address but not limited to the full address data,
telephone number and name listed when storing data at Yenwo Indonesia.
e. use features on the Site that
require permission to access relevant data stored on the User's device.
●
Data recorded when the User uses the Site, including but
not limited to:
a. data in the form of time of
each User activity in connection with the use of the Site, including
registration, login and transaction time;
b. usage data or User preferences,
including User interactions in using the Site, saved options, and selected
settings. The data is obtained using cookies, pixel tags and similar
technologies that create and maintain a unique identifier;
c. log data, including records
on servers that receive data such as device IP addresses, date and time of
access, application features or pages viewed, application work processes and
other system activities, type of browser (browser), and/or sites or services
third parties that the User uses before interacting with the Site.
yenwo Indonesia may combine the data obtained from these
sources with other data it has.
yenwo indonesia can use Personal Data obtained and
collected from Users as mentioned in the previous section for the following
matters:
●
Process all forms of requests, activities and
transactions made by Users through the Site, including for the purpose of
sending products to Users.
●
Provision of features to provide, realize, maintain and
improve our products and services, including:
a. offer, obtain, provide, or
facilitate marketplace services such as homepages, searches, searches, product
recommendations, or other products through the Site;
b. perform internal activities
necessary to provide services on the Yenwo Indonesia website/application, such
as troubleshooting software, bugs, operational issues, conducting data
analysis, testing, and research, and to monitor and analyze usage trends and
activities.
●
Helping Users when communicating with Yenwo Indonesia
Customer Service, including to:
a. examine and solve User
problems;
b. direct User questions to the
right customer service officers to solve problems;
c. oversee and improve Yenwo
Indonesia's customer service responses;
d. contact Users via email,
letter, telephone and other communication methods, including but not limited to
assisting and/or completing the transaction process or problem solving process,
as well as delivering news or other notifications in connection with the
protection of User Personal Data by yenwo indonesia, including failures
protection of User Personal Data;
e. use information obtained from
Users for the purpose of research, analysis, product development and testing in
order to improve the security of services on the Site, as well as develop new
features and products; And
f.
inform Users regarding products, services, promotions,
studies, surveys, news, the latest developments, events and other information,
both through the Site and through other media. Yenwo Indonesia may also use the
information to promote and process contests and sweepstakes, award prizes, and
present relevant advertisements and content about the services of Yenwo
Indonesia and its business partners.
●
Monitoring or investigating suspicious transactions or
transactions that are indicated to contain elements of fraud or violations of
the Terms and Conditions or applicable legal provisions, as well as taking the
necessary actions as a follow-up to the results of monitoring or investigation
of these transactions.
●
Under certain circumstances, Yenwo Indonesia may need to
use or disclose User Personal Data for law enforcement purposes or to fulfill
the requirements and obligations of applicable laws and regulations, including
in the event of a dispute or legal process between the User and Yenwo
Indonesia, or suspected criminal acts. such as fraud or data theft.
●
Fulfillment of the requirements and obligations of the
applicable laws and regulations in relation to taxation interests in Indonesia.
●
Facilitate merger transactions, sales of company assets,
consolidation or restructuring, financing or acquisitions involving Yenwo
Indonesia.
●
yenwo Indonesia is committed to maintaining the
confidentiality of User Personal Data under the control of yenwo Indonesia and
guarantees that there is no disclosure, sale, transfer, distribution and/or
lending of User Personal Data to other third parties, without the consent of
the User, except in cases as following:
a. it is necessary to disclose User
Personal Data to partners or other third parties who help yenwo indonesia in
presenting available services or services that will later be available on the
Site and processing all forms of User activity on the Site, including
processing transactions, verifying payments, promotions, and product delivery.
b. communication is needed
between Yenwo Indonesia's business partners (such as logistics, payment
providers, and other service feature or facility providers) with Users in terms
of solving problems or other matters.
c. yenwo indonesia may provide
User Personal Data to vendors, consultants, marketing partners, firms/research
institutions, or similar service providers in the context of marketing
activities carried out by third parties, improving and maintaining the quality
of yenwo indonesia's services, as well as other publication activities.
d. Users contact Yenwo Indonesia
through public media such as social media, and certain features on the Site,
where the communication between the User and Yenwo Indonesia can be seen and
known by the general public.
e. yenwo Indonesia may share
User Personal Data with its subsidiaries and affiliates to help provide
services or perform data processing for and on behalf of Yenwo Indonesia.
f.
yenwo indonesia discloses User Personal Data in an effort
to comply with legal obligations and/or there is a valid request from law
enforcement officials or an authorized state administration agency.
●
In connection with the disclosure of User Personal Data
as described above, yenwo indonesia will/may need to disclose User Personal
Data to third party service providers, agents and/or affiliates or companies
related to yenwo indonesia, and/or other third parties located outside the
territory of Indonesia . Nonetheless, these third party service providers,
agents and/or affiliates or related companies and/or other third parties will
only manage and/or utilize User Personal Data in connection with one or more
purposes as stipulated in this Privacy Policy and in accordance with regulatory
provisions. applicable laws.
●
Cookies are small files that will automatically take
place on a User's device that performs the function of storing User preferences
and configurations while visiting a site.
●
These cookies are not intended for use when accessing
other data that the User has on the User's computer device, other than what the
User has agreed to submit.
●
although the User's computer device will automatically
receive cookies, the User can make the choice to make modifications through the
User's browser settings, namely by choosing to refuse cookies (this option can
hinder the optimal availability of Indonesian yenwo services when the User
accesses the Site).
●
yenwo Indonesia strives to protect each User's Personal
Data stored in its system, and protect that data from unauthorized access, use,
modification, retrieval and/or disclosure.
●
User Personal Data may also be stored or processed
outside the country by parties working for Yenwo Indonesia in other countries,
or by third party service providers, vendors, suppliers, partners, contractors
or affiliates of Yenwo Indonesia. In this case, Yenwo Indonesia will ensure
that the Personal Data remains protected in accordance with Yenwo Indonesia's
commitments in this Privacy Policy.
●
Although yenwo indonesia has used its best efforts to
secure and protect User Personal Data, please note that sending data via the
Internet is never completely secure. Thus, Yenwo Indonesia cannot guarantee
100% the security of data provided or sent to Yenwo Indonesia by Users and the
provision of information by Users is a risk borne by the User himself.
●
yenwo Indonesia will delete and/or anonymize User
Personal Data under the control of yenwo Indonesia if (i) User Personal Data is
no longer needed to fulfill the purpose of its collection; and (ii) storage is
no longer required for the purpose of compliance with the applicable laws and
regulations.
●
Please note that there is still a possibility that some
of the User's Personal Data is stored by other parties, including authorized
state administration agencies. In the event that we share User Personal Data
with authorized state administration agencies and/or other agencies that may be
appointed by the competent government or have cooperation with yenwo indonesia,
Users agree and acknowledge that storage of User Personal Data by these
agencies will follow the data retention policy. each of these agencies.
●
If the User has concerns about Yenwo Indonesia's handling
or treatment of User Personal Data or if the User believes that his privacy has
been violated, the User can contact Yenwo Indonesia through Yenwo Indonesia
customer service or contact Yenwo Indonesia listed in this Privacy Policy by explaining
the identity and nature of the complaint. User.
●
yenwo Indonesia will investigate the User's complaint and
endeavor to provide a response to the complaint within a reasonable time after
receiving the complaint submitted by the User.
In the event that the User has questions, comments,
complaints or claims regarding this Privacy Policy or the User wishes to gain
access and/or make corrections to his Personal Data, please contact yenwo
indonesia customer service via the https://www.yenwo indonesia.com/ page.
contact.
yenwo indonesia may at any time make changes or updates
to this Privacy Policy as part of compliance with laws and regulations and
internal company policies. yenwo Indonesia will notify Users of any changes
and/or updates to this Privacy Policy.