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The terms & conditions set out below govern the use
of the services offered by Yenwo Indonesia regarding the use of the
www.yenwoindonesia.com website. Users are advised to read carefully because it
can affect the rights and obligations of users under the law.
By using the www.yenwoindonesia.com site, the user is
deemed to have read, understood, understood and agreed to all contents in the
Terms & Conditions. These terms & conditions are a form of agreement
set forth in a valid agreement between the User and Yenwo Indonesia. If the
user does not agree to one, part, or all of the contents of the Terms &
Conditions, then the user is not allowed to use the services at www.yenwoindonesia.com.
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The Sejahtera Berkah Walet Cooperative operates a web
portal service business, www.yenwoindonesia.com, which is a website for
searching for goods sold by registered sellers. Hereinafter referred to as
Yenwo Indonesia.
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Yenwo Indonesia's website is www.yenwoindonesia.com.
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Terms & conditions are an agreement between User and
Yenwo Indonesia which contains a set of rules governing the rights,
obligations, responsibilities of users and Yenwo Indonesia, as well as
procedures for using Yenwo Indonesia's service system.
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Users are parties who use Yenwo Indonesia's services,
including but not limited to buyers, sellers and other parties who simply visit
the Yenwo Indonesia Site.
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Buyers are Users who make requests for Goods sold by
Sellers on the Yenwo Indonesia Site.
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Goods are objects that are tangible / have physical goods
that can be delivered by couriers for goods delivery.
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Yenwo Indonesia Official Account is an account agreed by
Yenwo Indonesia and users to process buying and selling transactions on the
Yenwo Indonesia Site.
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Buyers are required to transact through transaction
procedures set by Yenwo Indonesia. The Buyer makes a payment using the payment
method previously chosen by the Buyer.
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When purchasing Goods, the Buyer agrees that:
a. The buyer is responsible for
reading, understanding and agreeing to the information/description of the
entire item (including but not limited to color, quality and others) before
making an offer or commitment to buy.
b. The Buyer acknowledges that
the actual color of the product as seen on the Yenwo Indonesia Website/App
depends on the Buyer's computer monitor and cellphone screen. Yenwo Indonesia
has made its best efforts to ensure that the colors in the photos displayed on
the Yenwo Indonesia Site/Application appear as accurately as possible, but
cannot guarantee that the appearance of colors on the Yenwo Indonesia Site and
application will be accurate.
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The buyer understands and agrees that the availability of
stock of goods is Yenwo Indonesia's responsibility. Regarding the availability
of stock of goods, it can change at any time, so that in a state of empty
stock, Yenwo Indonesia will reject the order, and payment for the goods in
question will be returned to the buyer.
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The Buyer fully understands and agrees that all
transactions made between the Buyer and Yenwo Indonesia other than through
Yenwo Indonesia's Official Account and/or without Yenwo Indonesia's knowledge
(through private facilities/networks, sending messages, arranging special
transactions outside the Yenwo Indonesia website or other efforts) are is the
personal responsibility of the Buyer.
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Yenwo Indonesia has the full authority to refuse payment
without prior notification.
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The Buyer agrees and understands that by using the Yenwo
Indonesia Site/Application when the Buyer makes a purchase transaction, Yenwo
Indonesia will pass on the Buyer's information data to the shipping Courier.
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The buyer is required to make a payment using the chosen
payment method with a nominal value that corresponds to the bill amount listed
on the payment page. Yenwo Indonesia is not responsible for losses suffered by
the Buyer, if the Buyer makes a payment that is not in accordance with the
invoice amount listed on the payment page.
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Payment by the Buyer must be made immediately (no later
than within 1x24 hours) after the Buyer checks out. If within the time limit
payment has not been made by the Buyer, Yenwo Indonesia has the authority to
cancel the transaction. The user has no right to file a claim or demand for the
cancellation of the transaction.
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Buyers are advised to check and make payments according
to the nominal bill listed on the payment page.
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The Buyer understands and agrees that the problem of
delays in the payment process and additional fees caused by differences in the
bank that the Buyer uses with the official Yenwo Indonesia bank account is the
Buyer's personal responsibility.
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Refunds from Yenwo Indonesia to Buyers can only be made
in the following certain circumstances:
a. Excess payment from the Buyer
over the price of the Goods,
b. Goods delivery problems have
been clearly identified from the Seller which resulted in the Goods order not
arriving,
c. Yenwo Indonesia has agreed to
send the ordered goods, but after the specified time limit it turns out that
the seller does not deliver the goods until the specified time limit.
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If there is a refund process, the return will be made
through the buyer's account or other method agreed between Yenwo Indonesia and
the buyer.
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The buyer agrees not to notify or submit proof of payment
and/or payment data to parties other than Yenwo Indonesia. In the event of a
loss due to notification or delivery of proof of payment and/or payment data by
the Buyer to another party, this will be the responsibility of the Buyer.
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The Buyer understands and agrees that the Buyer is
responsible for maintaining information regarding transactions and shipments
through the Yenwo Indonesia Site/Application. All actions including but not
limited to agreements made for purchase, return or exchange of Goods
transactions outside the Yenwo Indonesia Site/Application are not the
responsibility of Yenwo Indonesia, so that claims and losses arising from these
actions are the responsibility of each party personally.
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The Buyer understands and agrees that any problems with
the delivery of Goods caused by late payment are the responsibility of the
Buyer.
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Yenwo Indonesia has the authority to make decisions on
unresolved transaction issues due to the absence of a settlement agreement,
both between the Seller and the Buyer, by looking at the available evidence.
Yenwo Indonesia's decision is a final decision that cannot be contested and is
binding on the Seller and Buyer to comply with it.
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The user understands and agrees that if there is an
indication of fraud, violation of the Terms and Conditions of Yenwo Indonesia
or applicable legal provisions, Yenwo Indonesia is authorized to take the
necessary actions including but not limited to actions to limit the choice of
payment methods, cancel transactions without prior notification .
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The price of goods contained on the Yenwo Indonesia
website is the price set by the seller.
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The Buyer understands and agrees that errors in price
information and other information caused by the Yenwo Indonesia website page
not being updated due to the browser/ISP used by the Buyer are the Buyer's
responsibility.
The Buyer understands and understands that Yenwo
Indonesia has made its best efforts in providing accurate shipping rate
information to the Buyer based on location, but Yenwo Indonesia cannot
guarantee the accuracy of this data with that of the local branch.
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Delivery of goods in the Yenwo Indonesia system must use
Yenwo Indonesia's internal courier services and other delivery services by
agreement with the buyer.
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Every provision regarding the process of sending goods
using delivery services is the full authority of the goods delivery service
provider.
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The user understands and agrees that any problems that
occur during the process of sending goods by the goods delivery service
provider are the responsibility of the delivery service provider.
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If it is necessary to carry out the process of returning
goods, the Buyer is obliged to return the Goods in intact condition and not in
a damaged condition, not sealed, damaged packaging.
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In the event that there are problems in the delivery
process in the form of lost goods, damaged goods, and so on, Buyers and Sellers
can report to Yenwo Indonesia no later than 3x24 hours from the time of
delivery to carry out the investigation process.
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If the User uses the features/services available on the
Yenwo Indonesia Site/Application, the User hereby declares that he understands
and agrees to all terms and conditions that are specifically regulated in
connection with the features/services used.
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All matters that have not been and/or are not regulated
in the specific terms and conditions in these features will fully refer to Yenwo
Indonesia's terms and conditions in general.
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By agreeing to Yenwo Indonesia's Terms and Conditions,
the User is considered to be subject to Yenwo Indonesia's Privacy Policy.
Yenwo Indonesia is a web portal with a Customer to
Customer Marketplace model, which provides services to Users to become Sellers
and Buyers on the Yenwo Indonesia website. Thus the transactions that occur are
transactions between members of Yenwo Indonesia, so Users understand that the
limitation of Yenwo Indonesia's responsibility proportionally is as a web
portal service provider.
Yenwo Indonesia always strives to keep Yenwo Indonesia's
services safe, comfortable and functioning properly, but we cannot guarantee
that continuous operation or access to our services can always be perfect.
Information and data on the Yenwo Indonesia website may not occur in real time.
User agrees that you utilize Yenwo Indonesia Services at
User's own risk, and Yenwo Indonesia Services are provided to you on an
"AS IS" and "AS AVAILABLE" basis.
To the extent permitted by applicable law, Yenwo
Indonesia (including the Parent Company, directors and employees) is not
responsible, and you agree not to hold Yenwo Indonesia responsible, for any damages
or losses (including but not limited to loss of money, reputation , gains or
other intangible losses) resulting directly or indirectly from:
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User's use or inability to use Yenwo Indonesia Services.
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Prices, delivery or other instructions available in Yenwo
Indonesia services.
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Delays or interruptions in Yenwo Indonesia Services.
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Negligence and losses incurred by each User.
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Goods Quality.
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Delivery of goods using goods delivery services.
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Intellectual Property Rights Violation.
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Disputes between users.
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Defamation of the other party.
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Any misuse of goods that have been purchased by the User.
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Losses due to unofficial payments to parties other than
Yenwo Indonesia's Official Account, which in any way act on behalf of Yenwo
Indonesia or negligence in writing accounts and/or other information and/or
bank negligence.
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Viruses or other malicious software (bots, scripts,
automation tools, hacking tools) obtained by accessing, or connecting to Yenwo
Indonesia services.
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Any glitches, bugs, errors or inaccuracies in Yenwo
Indonesia Services.
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Damage to your hardware from using any Yenwo Indonesia
Services.
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The content, actions or inaction of third parties,
including those related to products on the Yenwo Indonesia website that are
allegedly fake.
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There are hacking actions carried out by third parties.
Users will release Yenwo Indonesia from claims for
compensation and protect Yenwo Indonesia (including the Parent Company,
directors and employees) from any claims or demands, including reasonable legal
costs, made by third parties arising in the event that you violate this
Agreement, use Yenwo Indonesia services that are not appropriate and/or your
violation of the law or the rights of third parties.
This agreement will be governed by and construed in
accordance with the laws of the Republic of Indonesia, without regard to
conflicts of laws. You agree that any legal action or dispute that may arise
from, relate to, or be in any way related to the site and/or this Agreement
will be resolved exclusively within the jurisdiction of the courts of the
Republic of Indonesia.
Terms & conditions may be changed and/or updated from
time to time without prior notification. Yenwo Indonesia recommends that you
read carefully and check this Terms & Conditions page from time to time for
any changes. By continuing to access and use Yenwo Indonesia's services, the
user is deemed to have agreed to the changes in the Terms & Conditions.